Email notifications allow you to send users emails when they submit forms on your site. Authentication and encryption processes ensure these emails reach their destinations without delay.
To set up email notifications for a form, navigate to your WordPress Dashboard’s Forms List, hover over the form in question, and click Edit – this process works equally for both versions of Gravity Forms.
Check your SMTP settings
If your forms are failing to send email notifications, this may be caused by issues with their SMTP settings. You can check these in the form editor for each individual form by clicking on its settings icon next to its name in order to access its email settings. Here you can identify whether a notification is active or inactive and its From address – which must correspond with one that can be recognized by your mailer service. If you use a custom From address, it is important to remember that email will be sent through your website’s SMTP server instead of Gravity Forms’. This could cause deliverability issues as emails could potentially be marked as spam or receive “be careful with this message” warnings from email providers like Gmail.
If the From address is invalid or you exceed the sending limit of your mailer service provider, notifications may fail to send. In such an instance, now might be an opportune time to upgrade or change email service providers.
Gravity Forms makes this possible with merge tags that can be inserted directly into email notifications containing form submission data, giving a personalized experience for users. This may increase open and read rates as well as user satisfaction.
Once your SMTP settings have been properly configured, it’s time to test email notifications. One easy way of doing this is submitting a form on your website; if all goes as expected, a confirmation email should arrive soon after submission.
If you don’t receive a confirmation email, double-check that your SMTP settings are correct, such as making sure the From address is accurate and not being blocked by spam filters or third-party software.
Check your From address
Personalizing email notifications is one of the best ways to increase user open rates. Sending personalized emails that contain users’ names or messages may create a sense of trust with recipients, encouraging them to respond more readily when filling out form submissions.
Gravity Forms makes it simple and straightforward to personalize emails using email merge tags, allowing users to add their name, address or other details into email notifications that may entice more opens and interactions from recipients.
Simply enable this feature in your form’s Notification Settings by checking “Send Email Notification to User and Site Admin”; then, configure your desired form and email service settings; use the form’s built-in ‘test email’ feature to check that notifications are being delivered correctly;
If you are using an SMTP provider such as Post SMTP or SendGrid, it’s wise to ensure your form submitters have valid email addresses before using them as submitters for forms. Otherwise, delivery issues could lead to submission notifications ending up in spam folders or being flagged as such by email providers and end up becoming unavailable to recipients.
Gravity Forms notifications might not reach users due to being rejected by your email server due to poor reputation or suspicious content. To ensure they reach recipients inboxes reliably, use an SMTP plugin or transactional email service as part of your strategy to ensure emails from Gravity Forms reach recipients reliably.
If your form submission notifications continue to cause problems, there may be an incompatibility between your WordPress website and the form plugin. To diagnose this, try submitting an entry yourself and see if it saves and generates notification emails; this may help identify plugins causing conflicts with your form; in such instances it would be prudent to temporarily disable any problematic ones until your forms start functioning again.
Check your mailer service’s sending limit
Gravity Forms provides all of the tools and features necessary for crafting great user experiences, with email notifications as one of the key components. Email notifications can be used to verify receipt, provide information about next steps and encourage engagement; but delivery issues can make this difficult to use, so it is vital that your settings and email services used ensure that notification emails are being delivered successfully.
To check your mailer service’s sending limit, navigate to the Settings menu in your Admin panel and choose SMTP Settings. This will open a window where you can choose an SMTP mailer and enter its credentials, before using the Send Test Email button to send yourself a test email and find out whether or not your mailer is restricting email sending or there are any errors which need addressing.
Utilizing a dedicated SMTP mailer like Post SMTP for your WordPress website is key in order to prevent issues with email delivery, since notifications sent through wp_mail() could potentially be blocked or marked as spam by other mailers and hosts. A dedicated mailer such as this ensures your Gravity Forms email notifications always arrive in time.
If you use hosted email services such as Gmail or Microsoft 365, be aware that these providers have daily delivery limits that may limit how many emails can be delivered per day. Often these limits aren’t clearly communicated within their documentation, making it easy to hit these caps unknowingly. Utilizing third-party SMTP email delivery services like Post SMTP may help alleviate this problem by offering more powerful and reliable servers to host your e-mail communications.
Gravity Forms email notifications could also be hindered by other plugins or themes interfering with its emailing process, possibly via overriding the wp_mail() function or email headers used for email sending by Gravity Forms. In such an instance, Gravity Forms won’t be able to send emails as intended – or worse still may contain incorrect data – which means it would no longer function. It is therefore best practice to always stay current with updates for plugins and themes so this issue doesn’t arise!
Check your email address
Gravity Forms makes sending email notifications easy, but to make sure everything runs smoothly you should ensure they’re configured correctly. Otherwise, messages may fail to deliver or recipients may consider them spam. To resolve this issue, ensure the From field in your form notification settings contains valid addresses that can be recognized by your mailer service and don’t exceed their sending limits.
Your email notification settings for a contact form can be easily customized in the Form Editor by visiting its Notifications tab and viewing all active form notification emails. If any notifications appear not to work as expected, simply hover your cursor over them to reveal their toggle switch and check whether it has been turned on.
Every contact form allows users to customize the From and Reply-To email addresses used when responding to each submission. It’s essential that these are accurate, as this will determine who will receive messages when someone submits their form.
At times, this issue can be due to an issue with your contact form’s notification settings email address in the From field. This could occur if it does not recognize by recipient email server or has typos; to address this, modify From email to something valid and unique by changing notification settings email from field in contact form notification settings.
Another likely culprit behind this issue could be that your mailer has reached its email sending limit. This may occur if you exceed its daily or hourly allotments. To remedy this, change the notification settings of your contact form so they use valid and unique addresses recognized by your mailer.
Additionally to the tips outlined above, try installing Post SMTP which replaces WordPress’ default email function with an SMTP server – this can help improve delivery rate of form notifications while helping to resolve many of the problems mentioned previously.